Privacy Policy
At BOOST, we respect your privacy and appreciate the trust you place in us.
The privacy policy described below gives you an overview of how we handle your data and your rights in this regard, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council – General Data Protection Regulation (GDPR) – and other applicable privacy and data protection legislation, including local laws that complement the GDPR. The specific data to be processed and how it will be used largely depend on the services you request and agree to.
Your data will be processed by Boost Urban Thrills, SA., a legal entity with number 508470048, headquartered at Rua Maestro Lopes Graça, Nº 18 B, 2685-346 Prior Velho, hereinafter “BOOST” or “we”. This company is responsible for the processing of personal data under the General Data Protection Regulation.
For matters related to the processing of your personal data, please contact us through the following means:
Phone: 211 450 120
Address: Rua dos Douradores, Nº 16, 1100-206 Lisbon
Email: clientes@boostportugal.com
Why do we need your information?
BOOST will process your personal data for the following purposes:
Customer Management
BOOST is dedicated to the marketing of tourist entertainment products through physical stores, its own website, and online sales platforms. Processing your data is necessary for the fulfillment of the sales or service contract to be concluded between you and BOOST.
We process and store your personal data to the extent necessary to comply with applicable contractual and legal provisions. Therefore, the personal data processed will be kept for the period necessary to provide the contracted services and to comply with tax and legal obligations.
Marketing
BOOST may process your data to send you information about its products and services.
This data processing will only be carried out with your consent, given at the time of purchasing a BOOST product. If you consent, it means that you agree to receive marketing communications via email and SMS. BOOST may also share your data with third parties that manage social networks, such as Facebook, for the purpose of carrying out marketing campaigns on social networks.
Consent for the processing of personal data for direct marketing purposes may be revoked at any time.
Your data will be stored for this purpose for an indefinite period.
Profiling
BOOST may create customer profiles based on information related to your purchases. Whenever you purchase a BOOST product or service, in addition to your personal data, we record the products purchased, amounts paid, date and time, as well as the place of purchase or delivery.
In this way, we can actively inform and advise you about our products and services using appropriate records for this purpose, thus enabling targeted communication and advertising. BOOST applies all appropriate measures to safeguard your rights and freedoms in this context.
Thus, you may exercise your rights at any time and:
(i) request clarification on the terms and criteria under which the profile is created;
(ii) contest decisions made based on automated decisions;
(iii) request human (non-automated) intervention.
In the case of customer profiling for commercial purposes only, you may object to such profiling using the contact details provided above.
Store Surveillance
The BOOST store is equipped with a duly signposted video surveillance system. The CNPD declared that the processing of personal data resulting from video surveillance, with the mentioned limitations, is appropriate, relevant, and not excessive in relation to the declared purpose (cf. point b) of paragraph 1 of article 5 of Law no. 67/98, of October 26, as amended by Law no. 103/2015, of August 24 – LPD) and the activity carried out by Boost Urban Thrills, SA.
The recordings obtained by the video surveillance systems are kept, in encrypted form, for 30 days from the date of capture, after which they are destroyed (without prejudice to longer retention in the event of legal proceedings).
Other questions
Will my information be shared with other people?
Your personal information is not disclosed to third parties and is only processed within BOOST.
Exceptionally, your personal data may be processed by companies subcontracted by BOOST, namely for website hosting, email, user inquiries about services, sending information about new services and products, and special offers. Only the personal data necessary to provide the service in question is provided to these companies.
Your data will be processed within the European Union.
What are my rights?
BOOST guarantees all your rights regarding the processing of your data, in accordance with the GDPR, namely: the right to information, the right to rectify your data, the right to erasure, the right to restrict processing, the right to object, and the right to data portability. In addition, there is the right to lodge a complaint with a supervisory authority in accordance with the GDPR.
You can request a copy of the consents you have given us at any time.
You may withdraw your consent for the processing of your personal data at any time, whenever such processing is based solely on that consent (for example, for direct marketing purposes). The same applies to consents given before the entry into force of the General Data Protection Regulation, i.e., before May 25, 2018. Please note that withdrawal and objection are not retroactive, so processing carried out before withdrawal or objection will not be affected.
Right of Access
The data subject has the right to obtain from BOOST confirmation as to whether or not personal data concerning them are being processed and, if so, access to their personal data and to the information provided for by law.
If you request more than one copy of your personal data being processed, BOOST may charge a fee for administrative costs.
Right to Rectification
The data subject has the right to obtain from BOOST, without undue delay, the rectification of inaccurate or incomplete data concerning them.
Right to Erasure of Data
The data subject has the right to request BOOST to erase their data without undue delay, and BOOST has the obligation to erase the personal data when, in particular, one of the following applies:
- The personal data are no longer necessary for the purpose for which they were collected or processed;
- The data subject has withdrawn their consent to the processing (where processing is based on consent) and there is no other legal basis for the processing;
- The data subject objects to the processing and there are no overriding legitimate grounds for the processing.
Right to Restrict Processing
The data subject has the right to obtain from BOOST the restriction of processing where one of the following applies:
- Contesting the accuracy of the personal data, for a period enabling BOOST to verify its accuracy;
- The processing is lawful and the data subject opposes the erasure of their personal data and requests the restriction of its use instead;
- BOOST no longer needs the personal data for processing purposes, but the data are required by the data subject for the establishment, exercise, or defense of legal claims;
- The data subject has objected to processing, pending verification whether the legitimate grounds of the controller override those of the data subject.
Right to Data Portability
If the processing depends on the data subject's consent and that consent has been given by automated means, the data subject has the right to receive the personal data concerning them, which they have provided to BOOST, in a structured, commonly used, and machine-readable format.
Right to Object
Where the processing of data is carried out for the purposes of legitimate interests pursued by BOOST; or the processing is carried out for direct marketing purposes; or profiling is carried out, the data subject may object to the processing of their personal data at any time.
CAN I WITHDRAW MY CONSENT LATER?
If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not affect the lawfulness of processing based on consent previously given, nor subsequent processing of the same data based on another legal basis, such as the performance of a contract or a legal obligation to which BOOST is subject.
If you wish to withdraw your consent, you can contact us by letter, phone, or email at clientes@boostportugal.com.
DO YOU HAVE ANY QUESTIONS?
If you have any questions regarding the processing of your personal data, or if you wish to exercise any of your rights, please contact us:
Phone: 211 450 120
Email: clientes@boostportugal.com
Processing your data on the website
Online purchase process
We collect some additional data during the purchase process to conclude the sales contract and provide the service, namely:
- To communicate with you about the status of your booking;
- Activate mechanisms to prevent potential fraud during the purchase process and block the transaction;
- For legal purposes, such as invoicing.
We will process your data for as long as necessary to manage the purchase of the products or services you have acquired, as well as to comply with other legal obligations.
The data you provide will not be disclosed to third parties, except to ensure the processing and payment of your booking, and may be provided to the responsible operator, who will be contractually bound under Article 28 of the GDPR.
Contact forms
The data you provide us through the contact form(s) on the website are treated as confidential and are only used to process the request you have sent us.
The period during which personal data are stored and retained varies depending on the purpose for which the information is processed. As a rule, we delete or anonymize all personal information up to 90 days after sending the final response.
The data you provide will not be disclosed to third parties.
Newsletter subscription
On our website, you have the option to register to receive our newsletter. If you have authorized the sending of our newsletter, we will use your email address and possibly your name to send you information about products, promotions, and news from our brand.
You can withdraw your consent to receive the newsletter at any time through your customer area (when applicable) or by clicking on the unsubscribe link provided at the end of each newsletter. Withdrawal of consent leads to the deletion of the user’s collected data.
We may use contracted external processors to send the newsletter, who will be contractually bound under Article 28 of the GDPR. We exclude the possibility of wider transmission to third parties.
Access logs
When you access our website through your device’s browser, the following data is automatically sent to the web server and stored in our database without your intervention:
- IP address of the device accessing the internet;
- Date and time of access;
- Browser used and possibly the operating system (User Agent).
We collect this information to carry out security and system stability analyses and to ensure that the connection to the site is made without difficulties.
We generally exclude the possibility of transmitting this data to third parties.
Google Analytics
To develop satisfactory user experiences and continuously optimize our website, we use Google Analytics, a web analytics service provided by Google Inc. In this context, anonymous usage profiles are created and cookies are used. The cookie generates the following information about the use of our website:
- Type/version of the browser,
- Operating system used,
- Referrer (the page visited immediately before),
- Hostname of the computer accessing (IP address),
- Time of server request.
The information collected is used to analyze the use of our website. IP addresses are anonymized so that they cannot be linked to individuals. Therefore, there is no personal reference in the reports created based on Google Analytics.
The configuration of these cookies is predetermined by the service provided by Google, and the information generated by the cookie relating to site use is transmitted to and stored by this entity. For more information, please refer to Google’s privacy policy: https://policies.google.com/privacy
Remarketing
We use Google remarketing tools to present our personalized online offer on Google services (for example, in search, on YouTube, etc.). In this process, information about your browsing behavior is collected anonymously and stored in text files (cookies) to be analyzed by an algorithm. With remarketing measures, we aim to ensure that we only show you ads relevant to your interests on your devices.
You can object to the display of these personalized ads at any time by disabling the use of Google cookies. To do this, you should visit the Ads Settings at https://adssettings.google.pt
The cookies used for remarketing purposes and the information contained in them are stored for a period of 90 days, after which they are automatically deleted by Google’s service.
Cookie information
On our website, we use cookies to help optimize various pages and improve your user experience. Cookies are small files that a website places on your device through your internet browser when visited. Cookies cause no harm and do not contain viruses, trojans, or other harmful software.
The information stored in our website cookies is used exclusively by us and is never provided to third parties, except for third-party cookies used and managed by external entities for statistical analysis and potential security mechanisms.
- Provide essential functionalities without which the site would not work, such as pre-selection of the chosen language, redirects, among others.
- Remember your preferences, such as language, region, currency, etc.
- Show your shopping cart
- Ensure you remain logged in while browsing various pages of the site after logging in.
- Collect information on how you use the website, such as which pages you visited, average visit duration, etc.
You can always block the use of cookies by enabling this option in your browser, either for all cookies or just for some. Please note that if you block or delete one or more cookies used by our website, it may not function as expected.
For more information on this subject and how to manage cookies, you can visit: www.allaboutcookies.org.
RECRUITMENT POLICY
This document regulates how Recruitment is carried out at Boost Urban Thrills, SA., corporate entity number 508470048, headquartered at Rua Maestro Lopes Graça, N.º 18 B, 2685-346 Prior Velho, hereinafter “BOOST“. This company is responsible for processing personal data in accordance with the General Data Protection Regulation.
Thus, we aim to clarify any doubts you may have about your privacy and we thank you for the trust you place in us. In this Privacy Policy, we describe how we process your personal data, specifically the type of information we store, how we use it, with whom we share it, the security measures we apply to protect the information, the options you have regarding the use we will make of the information you provide us, the ways to contact us and to exercise your rights of access, rectification, cancellation or opposition to the use of your personal data.
INFORMATION
BOOST respects your concerns regarding the privacy of the personal data you provide to us. We also consider it important to inform you about the use we make of your personal data. Acceptance of the terms of this Privacy Policy means your consent to the processing of personal data for the purpose of personnel selection and recruitment. Therefore, we advise you to carefully read this Recruitment Policy.
PURPOSE OF DATA PROCESSING AND SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal data provided at the time of your application and to subsequent information you provide in this context, as well as any information lawfully obtained, for example through third parties indicated by you, such as former employers or other references. BOOST will process this personal data during the recruitment process.
HOW DOES THE APPLICATION SYSTEM WORK?
Candidates can apply for a job opening at BOOST by sending an email to: rh@boostportugal.com.
Candidates may submit applications for a specific job opening after a job announcement is posted in an appropriate place or site for this purpose or as a spontaneous application.
Applications may be submitted as follows:
Email: rh@boostportugal.com
Mail to our address: Rua dos Douradores, n.º 16 1100-206 Lisbon
In person, delivered to the above address.
ACCESS, CORRECTION OR DELETION OF DATA
After providing us with your data and Curriculum Vitae, you may access your personal data, obtain a copy, and/or request its update or deletion, under the law, by contacting us via email at rh@boostportugal.com
HOW WILL WE USE THE PROVIDED DATA?
The information provided will be used solely by BOOST within the application process, with the company reserving the right to verify references and, if applicable, contact you regarding the open position, continuing with the application process.
Who has access to the provided data?
The Human Resources Department has exclusive access to all applications, through their respective email address.
DATA SECURITY
BOOST treats all information regarding applications confidentially, using all necessary procedures to keep it secure. Only the BOOST Human Resources Department (and relevant responsible persons) will have access to your data. Your personal data will only be used by BOOST and will not be disclosed to third parties.
How long does the BOOST Group keep the data?
The personal data of any candidate applying to BOOST will be kept in the database for a period of 2 years.
CHANGES
This Privacy Policy may be updated periodically. BOOST reserves the right to modify or correct this Privacy Policy at any time. The effective date of this Privacy Policy is the one stated at the beginning of this notice. We ask you to consult the Privacy Policy periodically.
CONTACT US
BOOST controls and is responsible for the processing of your personal data.
If in doubt, do not hesitate to contact us by email: rh@boostportugal.com
